vq88's Privacy Policy

This Privacy Policy ("Policy") describes in detail how personal information of every individual ("you", "user") who uses the vq88 platform's ("we", "our") website and services is collected, used, stored, and protected. By using our services, you are considered to have given your consent to the terms of this Policy. Please read this Policy carefully.

During the process of creating an account, managing transactions, and using services on the vq88 platform, we may collect the following types of information:

1.1 Personal Identification Information

• Full name and contact address
• Email address and phone number
• Date of birth (for age verification — only users aged 21+ may use the service)
• Details from documents provided for identity verification

1.2 Financial Information

• Mobile financial service account numbers (bKash, Nagad, Rocket)
• Transaction history — deposit and withdrawal amounts and dates
• Information identifying the Dutch-Bangla Bank mobile wallet where Rocket is involved

1.3 Technical and Usage Information

• IP address, browser type, and operating system
• Device type and device identification information
• Login time and session duration on the platform
• Gaming activity logs and preference data
• Information collected through cookies and similar technologies

vq88 collects user information in the following ways:

• Directly Provided Information: Information you provide yourself during account registration, login, transactions, or when contacting support.
• Automatically Collected Information: Technical information automatically collected using our server logs, cookies, and similar technologies.
• Information from Payment Processing: Transaction confirmation information received from payment gateways when transactions are completed via bKash, Nagad, or Rocket.
• Information from Verification Bodies: Confirmation information received from trusted verification agencies for identity verification when required.

We use the information collected for the following lawful purposes:

3.1 Account Management and Identity Verification

Information is used to create, maintain, and secure your vq88 account, as well as for age verification (21+) and fraud prevention.

3.2 Financial Transaction Processing

Financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, and Rocket, and to maintain related records.

3.3 Service Quality Improvement

By analysing user preferences and behaviour, the platform's gaming experience, security measures, and overall service quality are improved.

3.4 Communication and Support

Information is used to communicate with you through important account notifications, transaction confirmations, and 24/7 live chat and email support.

3.5 Legal Compliance

Information may be used to fulfil any legal obligations under applicable laws and regulations, resolve disputes, and enforce our policies.

The security of your information is vq88's top priority. We apply industry-standard technical and organisational measures:

• SSL/TLS Encryption: All data transmission on our platform is secured through SSL encryption, keeping information unreadable to third parties.
• Encrypted Storage: Stored sensitive data — particularly financial and identity-related information — is kept in encrypted databases.
• Access Controls: Only authorised staff are given limited access to user information when required to carry out specific responsibilities.
• Regular Security Audits: Regular security audits and vulnerability assessments are conducted on our systems.
• Firewall and Intrusion Prevention: Advanced firewalls and intrusion detection systems keep our infrastructure secure.

However, no platform can guarantee complete security over the internet. You also bear partial responsibility for keeping your account password confidential and for contacting us immediately if you notice any suspicious activity.

vq88 generally does not share users' personal information with third parties. Information may be shared only in the limited and specific circumstances described below:

5.1 Payment Processors

Relevant financial information is shared with payment service providers bKash, Nagad, and Rocket to complete transactions. This information is used solely for the purpose of processing transactions.

5.2 Technology and Service Providers

Limited information may be shared with trusted technology partners for cloud hosting, data analytics, or operating customer service software. In such cases, partners are bound by contractual terms and their use of the information is strictly limited.

5.3 Legal Obligations

We may be required to share necessary information with authorities pursuant to a court order or the requirements of applicable law. In such circumstances, we will make every effort to protect user interests to the maximum extent legally permitted.

5.4 Fraud Prevention

Information may be shared with relevant investigative agencies to prevent fraud, money laundering, or any other illegal activity.

The vq88 website uses cookies and similar technologies to improve the user experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Essential for login sessions, security tokens, and the basic functioning of the platform. These cannot be disabled.
• Functional Cookies: Help remember your language preferences, layout settings, and other personalisation options.
• Analytics Cookies: Analyse user navigation patterns to understand which parts of the platform are used most. This information is analysed in aggregated form.

6.2 Cookie Controls

It is possible to disable non-essential cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

As a vq88 user, you have the following rights over your own information. Contact our support team to exercise these rights.

7.1 Right to Access Information

You may request a copy of the information we have collected about you. We are committed to responding to this request within a reasonable time.

7.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your information, you may request that it be corrected. Ensuring accurate information is important to us.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for a specified period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. We will give serious consideration to your objection and take appropriate action.

7.5 Right to Data Portability

Where applicable, you may request that your information be provided in a structured, commonly readable format.

vq88 is an adults-only platform. Our services are intended solely for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of account registration. If any user provides false age information, the account is immediately suspended and the relevant information is deleted.

If you believe that a minor's information has entered our system, please notify our support team immediately.

vq88 retains user information only for as long as necessary. The factors determining the retention period are:

• Active Account: All related information is retained for the duration that the account remains active.
• After Account Closure: Even after an account is closed, records of financial transactions and identity verification information may be retained for a specified period as required by law.
• Dispute Resolution: In the case of any ongoing dispute or claim, the relevant information is retained until the dispute is resolved.
• Legal Obligations: Where applicable law requires information to be retained for a specific period, that period is followed.

Once the need for retention has ended, information is securely deleted or anonymised.

vq88 may update this Privacy Policy from time to time. If there are significant changes to the Policy, we will notify users in the following ways:

• A notice will be published on the website.
• You may be informed of changes at your registered email address.
• The "Last Updated" date at the top of the page will be changed.

If you continue to use the platform after the updated Policy is published, you will be considered to have given your consent to the new Policy. We therefore recommend visiting this page regularly.

If you have any questions or comments about this Privacy Policy, or any request regarding your information, please contact us. Our support team is active 24 hours a day, 7 days a week.

We will process your request as quickly as possible. For requests to access or delete information, some additional details may be requested for identity verification.